Return Policy

Nutracelle Return Policy


General Policy

These are Nutracelle.com’s (“Nutracelle”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Nutracelle.com website.

  • All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Nutracelle through any of the methods provided at Nutracelle.com/contact
  • Any return for a refund may be subject to a 15% restocking fee.
  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
  • Any product not purchased from Nutracelle.ca
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to Nutracelle once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Manufacturer Promotional Items and Nutracelle Gifts

Nutracelle and other Manufacturers may offer free promotional items with their products. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

Nutracelle may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Standard 15-Day Return Policy

  • Return unopened products for refund within: 15 days
  • Return for replacement within: 15 days
  • Restocking Fee: Yes

This is our Standard 15-Day Return Policy. Items covered by this policy (those products for which Nutracelle states “This item may be returned for a replacement or refund within 15 days only”) must be returned to Nutracelle within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Nutracelle, and not the mere issuance of an RMA.

  • Limited Replacement Only 15-Day Return Policy
  • Return for refund within: Non-Refundable
  • Return for replacement within: 15 days

Products that state “This item is covered nutracelle.com‘s Replacement Only 15-Day Return Policy”, or items labeled as “Non-refundable” (or similar labeling) must be returned to Nutracelle within 15 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original is no longer available. “Return” constitutes receipt of the product by Nutracelle, and not the mere issuance of an RMA.

AutoShip Cancellation

  • Recurring autoships may be cancelled at anytime with 30 days notice by notifiying Nutracelle in writing to [email protected]
  • Cancellation will apply only to the next scheduled autoship after the notice period.

Nutracelle.com does not offer any express warranties. Please note that any deposits or services in this category are non-refundable unless otherwise indicated.